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A. You must tell your physician if you are in for a routine annual checkup or for a
problem-based visit prior to the examination. All claims are submitted to your insurance
company with diagnosis and procedure codes that come directly from your physician’s
documentation. It is considered insurance fraud to resubmit with alternate or different
codes without the doctor changing his dictation.
Please remember that it is your responsibility to know your health insurance benefits. If
you are unsure of your benefits, please call your insurance carrier before you make your
appointment.
A. If you receive a statement and it is unclear whether or not your secondary insurance
has been filed, it would be beneficial for you to call your insurance company and check the
status of the claim. If an [primary] insurance payment is reflected on your statement and (45)
days have passed since the receipt of that payment, you need to call our billing office at
501-627-1865 and request that your secondary insurance be filed.
This is also a good time to update or correct any personal information.
A. Please refer to the Customer Service number on the back of your insurance card. You will
also find a partial listing of the insurance plans we accept by clicking on
this link.
Yes, payment is expected at the time services are provided.
A. When you are ill and call the office, you will speak to the call nurse. They will
assess your illness and determine your appointment.
A. This depends on the physician and specialty.
A. Yes, Phyllis Heinemann, M.D., Melody St. John, M.D., Shauna Lucas, M.D., Nicquel
Gordon, M.D., Janet Parchman, MD, and Ellen Lu, M.D.
A. Yes, we can do most all of our labs and x-rays in our offices.
A. Appointment times vary between clinics.
A. You can read all about our physicians and their training by visiting the
Know your Doctor section of our website.
A. Approximately two to three weeks.
A. No, appointments are required to see our doctors.
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